Terms and Conditions
Terms and Conditions
1. About HiSquishies
Company information:
Elias Johanna
Gunnarshagsgatan 13
52347 Ulricehamn
Company Registration No.: SE200002180172
If you would like to contact us, please email hisquishieshelp@outlook.com with your question and contact details. We will get back to you as soon as possible.
2. Orders
Once you have completed your order, you will receive an order confirmation by email. The confirmation will contain all details regarding the products, price, billing address, and shipping address.
If anything in the order confirmation is incorrect, please contact us immediately at hisquishieshelp@outlook.com.
3. Delivery
Most orders are processed within 3–5 business days. You will then receive a tracking number by email so you can track your delivery all the way to your door. The total delivery time is normally 5–12 business days.
If there are any delays (without us having informed you of a longer delivery time), please contact us at hisquishieshelp@outlook.com.
Please note that high volumes experienced by the shipping carrier may cause delays. We appreciate your understanding, as this is beyond our control.
4. Prices
All prices are stated in the applicable local currency. Prices exclude VAT and any applicable customs and import fees, which are paid by the customer.
We reserve the right to adjust prices due to changes from suppliers, printing errors in price lists, or incorrect pricing information.
5. Right of Withdrawal
When purchasing products through the website, you as a customer have a 30-day right of withdrawal, starting from the day you receive the product.
5.1 Exercising Your Right of Withdrawal:
- You must inform us that you wish to exercise your right of withdrawal by emailing hisquishieshelp@outlook.com. Please include your name, address, email address, order number, and the products you are returning.
- The products must be returned as soon as possible and no later than 30 days after notifying us.
- You are responsible for the return shipping costs and for ensuring that the products are returned in good condition, securely packaged, and in their original packaging.
- If a product has been used or damaged, we may make a deduction corresponding to the reduction in value.
6. Complaints and Warranty
All products are inspected before being shipped. If a product is nevertheless damaged or defective, we undertake to resolve the issue free of charge in accordance with applicable consumer protection laws.
We provide a 12-month warranty on our products.
Always contact us for approval before returning a defective product. Complaints should be made as soon as possible after the defect has been discovered.
6.1 How to Make a Complaint:
- Email hisquishieshelp@outlook.com and provide your name, address, email address, order number, and a description of the problem.
- If we are unable to resolve the issue or replace the product with an equivalent product, we will refund the amount in accordance with applicable legislation. We cover the return shipping costs for approved complaints.
- We reserve the right to reject a complaint if it turns out that the product is not defective under applicable consumer protection laws. In the event of a dispute, we follow decisions made by the Swedish National Board for Consumer Disputes (ARN).
7. Limitation of Liability
We are not responsible for any indirect damages that may arise from the product.
We accept no responsibility for delays or errors caused by circumstances beyond our control (force majeure), such as labour disputes, fire, war, government decisions, or failure of suppliers to deliver.
We are also not responsible for any changes to products or product information made by the supplier.
8. Product Information
We reserve the right to correct any printing errors on the website and for products selling out. We cannot guarantee that product images accurately reflect the actual appearance of the product, as colour variations may occur depending on the screen, photography, or resolution. However, we always strive to display our products as accurately as possible.
9. Changes to These Terms
We reserve the right to change these terms at any time. Changes will be published on the website and are considered accepted when an order is placed or when the website is visited.
10. Disputes and Applicable Law
If a dispute cannot be resolved directly with our customer service team, you as a customer may contact the Swedish National Board for Consumer Disputes (ARN).
Customers in other EU countries may also use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.
We always comply with decisions made by ARN or an equivalent dispute resolution body.
Any disputes concerning the interpretation or application of these terms shall be interpreted in accordance with Swedish law.
11. Unclaimed Packages
Unclaimed packages will be returned to us. For packages that are not collected, we charge a fee for return shipping, administration, and handling, currently 15 EURO.